Frequently Asked Questions
Everything you need to know about enhancing your home with Brilliant Trade.
What is the typical shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days. Large furniture items may require additional time for specialized freight handling.
Do you offer international shipping?
Currently, Brilliant Trade ships to all states within the continental United States. We are working on expanding our logistics network to include international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are not eligible for returns.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website where you can monitor your package's progress.
Are the materials used in your products sustainably sourced?
At Brilliant Trade, we prioritize quality and ethics. We partner with manufacturers who utilize FSC-certified wood and eco-friendly textiles whenever possible to ensure your home is both beautiful and sustainable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.